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How new Hong Kong digital financial institution empowers prospects with good banking, saving and spending

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How new Hong Kong digital financial institution empowers prospects with good banking, saving and spending

Mox – created by Commonplace Chartered – has grow to be one of many metropolis’s quickest rising and most extremely rated banks, interesting to an growing variety of Hongkongers, who’re on the lookout for one thing extra. CEO Deniz Güven says its success follows months of analysis to raised perceive what individuals need

By Morning Studio editors

February 22, 2021

[Sponsored article]

Constructing a brand new financial institution is an formidable endeavour. Creating one from scratch in 18 months whereas working from dwelling through the persevering with Covid-19 pandemic is unprecedented. However Mox, a digital financial institution created by Commonplace Chartered, managed to just do that.

The cloud-based financial institution, which was launched final September and celebrates its five-month anniversary at the moment, supplies a set of providers solely digitally by its cellular app, with the shoppers in Hong Kong on the centre of its operations, serving to them to develop their cash, world and potentialities.

The financial institution’s journey started in 2017 when the Hong Kong Financial Authority (HKMA) introduced a collection of initiatives to bolster town’s fintech trade and launch “a brand new period of good banking”, together with the introduction of digital banks.

In 2019, HKMA opened up eight slots for brand spanking new digital banks, providing banking providers by digital channels whereas having no bricks-and-mortar branches.

Deniz Güven, CEO of Mox, and his crew started their work by finishing up months of ethnographic analysis and surveys – listening to the views of some 4,500 residents whereas interacting with them of their on a regular basis surroundings – to make sure they totally understood the Hong Kong market and what individuals need.

“I am a giant believer in constructing providers as an alternative of merchandise to resolve the ache factors of shoppers,” Güven says. “In order that’s why Mox is a service-led financial institution. We need to contact the every day lives of our prospects, and make it higher.”

Now, in its fifth month since Mox formally launched, the analysis it carried out has paid off handsomely.


over prospects aged 18 to 90+

Common buyer age: 35

Prime three occupations of shoppers: Banking, accounting, and finance; IT; Retail and wholesale

Prospects charge the Mox app positively. It’s Hong Kong’s highest-rated and most-reviewed digital financial institution within the App Retailer

We name our prospects Era Mox. They’re a artistic, curious and related tribe. Era Mox will not be about age or digital savviness; it’s a mindset for extra potentialities. We imagine banking needs to be easy, intuitive and pleasant

Deniz Güven, CEO, Mox

Modern and inclusive banking expertise

Mox recognized greater than 80 completely different ache factors through the analysis, however one specifically stood out: many members had seen conventional banks offering higher providers to these prospects primarily based on how a lot cash they’ve or deposit within the financial institution. In different phrases, banks are likely to focus solely on prosperous prospects.

“Many Hong Kong residents inform us they really feel a bit underserved,” Güven says.

Nonetheless, Mox guarantees to supply the identical advantages, excessive commonplace and quick stage of service to each buyer – whether or not you deposit HK$100 (US$13) or HK$2 million, he provides.

“We’re not taking the standard segmentation mannequin that appears at property below administration and revenue earned by our prospects. As a substitute, we have a look at their spending behaviours and monetary objectives. We need to make banking accessible to all.”

Spend to avoid wasting and save to spend

One other massive ache level highlighted by the analysis is the shortage of visibility in relation to spending rewards, and the complexity round completely different reward programmes, conversion charges, expiry dates, reward platforms and redemption processes.

“Usually in Hong Kong, in case you are utilizing another massive banks, you do not at all times understand how a lot you might be getting as cashback,” Güven says. “They’re giving factors, miles or different sorts of multipliers, however there isn’t a strategy to calculate it simply.

“Numerous instances, you don’t even know redeem these rebates as a result of they’re coming into your bank card.”

Mox addressed this widespread frustration by turning into the primary financial institution in Hong Kong to supply cashback in actual “money” credited every day again to the shoppers’ accounts, serving to them additional earn curiosity on that cashback mechanically.

Thus far, the Mox Card has already been used greater than 1.5 million instances. Mox prospects have been having fun with 1 per cent Limitless CashBack all over the place they go and 5 per cent Tremendous CashBack, as much as HK$1,000, at over 30 service provider companions, together with 1O1O, CSL,, foodpanda, McDonald’s, Circle Ok, Amazon, App Retailer, and Google Play, and can proceed to take action till March 31, 2021.

To deal with issues surrounding knowledge safety and privateness, Mox additionally turned the primary financial institution in Asia to launch an all-in-one numberless financial institution card in partnership with Mastercard – with no bank card quantity or CVV (card verification code) printed on the cardboard.

All card info can solely be securely accessed in the Mox app. If prospects have been to lose the cardboard, or if there are any indicators of suspicious spending, prospects can select to freeze their card by way of the app instantly, too.


(as of February 22, 2021)
transactions have been made at
over 16,000 retailers round
the world with the Mox Card

card most used on

December 14

with over



Spend and earn cashbacks

For each transaction made utilizing Mox card,
cashback is immediately calculated
Money is credited every day to the
buyer’s account
Cashback earned can be utilized for
additional spending or saving

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