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Microsoft to extend integration between Groups, Outlook, and Dynamics 365

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Credit score: Microsoft

From the session record, it appears there may be going to be fairly a little bit of Dynamics 365-related information at subsequent week’s Microsoft Ignite digital convention for IT Execs and builders. One space scheduled to get a variety of emphasis is best integration between Groups/different Microsoft productiveness instruments and Dynamics 365.

Microsoft already presents some Groups-Dynamics integration. In 2019, officers introduced and made out there Dynamics 365 Gross sales Integration with Groups. This gave customers the flexibility to attach Dynamics 365 Gross sales data to Microsoft Groups channels with out having to depart the Dynamics 365 Gross sales App.

Nevertheless it seems like there’s heaps extra coming. A Day One session, entitled “Microsoft Groups + Dynamics 365: The unified collaboration platform for contemporary enterprise,” outlines the case for bettering the ties between these two product households. Groups-Dynamics integration will enhance companies processes, streamline the change of knowledge and information, the session description says.

Microsoft has numerous deliberate bulletins round “embedded collaboration between numerous Dynamics 365 apps and Groups,” in accordance with my contacts. This can permit Dynamics 365 customers to have Groups chat, conferences, calling and data embedded straight in numerous Dynamics 365 apps, like Gross sales and Buyer Service, within the title of constructing collaboration extra of a real-time expertise.

Microsoft is also engaged on bettering integration between Groups and Dynamics 365 Advertising. This might present extra seamless connections for reside occasions and webinars, sources say. And tighter integration between Groups and Dynamics 365 Discipline Service and Commerce are on the to-do record, as nicely. 

The already-announced Dynamics 365 cellular app — which in some methods jogs my memory of the Workplace cellular app — brings collectively numerous Dynamics merchandise right into a single, unified app. This app, which is on the market in preview for Home windows, presents capabilities like bringing collectively right into a single assembly card Dynamics Relationship Insights, Outlook, and LinkedIn. Dynamics 365 cellular app customers can dictate or scan in a enterprise card and associated notes; benefit from deep linking between Outlook calendar, e mail, and Groups; and get automated transcriptions for calls and conferences.

I am taken with what Microsoft has to say on this matter of Groups-Dynamics integration for just a few causes. Microsoft CEO Satya Nadella and different firm leaders usually speak about integrating techniques of file and techniques of engagement. This Groups-Dynamics integration can be a tangible instance of this, I imagine. Plus, something that makes utilizing Microsoft 365 and Dynamics 365 collectively looks like it will be welcomed by customers — even ones who additionally like being able to combine and match Microsoft- and non-Microsoft apps.

Talking of Dynamics 365 and Ignite, it seems to be like Microsoft is planning an announcement round a brand new clever order administration system subsequent week, too.


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