WHY IT RATES: Ochsner Well being will conduct assessments of the American Queen, American Duchess and American Countess and can work with AQSC on implementing illness prevention and mitigation methods. —Janeen Christoff, TravelPulse Senior Author
American Queen Steamboat Company (AQSC), a Hornblower Household Firm, is partnering with Ochsner Well being by implementing Ochsner’s Secure to Return Employer Options to assist enhance and preserve a wholesome and secure return of company and crew to its paddlewheelers.
Ochsner Well being will conduct assessments of the American Queen, American Duchess and American Countess and can work with AQSC on implementing illness prevention and mitigation methods throughout all the AQSC fleet.
One other hallmark of this program is the real-time entry to infectious illness specialists throughout the Ochsner Well being system ought to a necessity come up. AQSC will probably be saying particulars on a healthcare companion for its Pacific Northwest itineraries onboard the American Empress within the coming weeks.
As a part of Ochsner Secure to Return Employer Options, Ochsner Well being will reassess the AQSC vessels on a month-to-month foundation and supply up to date suggestions as wanted primarily based on scientific knowledge and the Facilities for Illness Management and Prevention (CDC) suggestions.
Because of the partnership with Ochsner Well being suggestions, AQSC will implement the next actions:
—Provide a Digital Employer Clinic, powered by TytoCare, so workers and company, if needed, can nearly speak to a healthcare skilled with out disembarking.
—Present entry to infectious illness specialists throughout the Ochsner Well being system.
—Make the most of Ochsner Well being personnel to supervise the pre-boarding screening course of and assessments on all itineraries embarking in New Orleans, LA. AQSC will establish healthcare companions for the extra flip ports of name.
—Interact Ochsner Well being to conduct month-to-month assessments of the AQSC well being and security protocols and make changes as wanted.
“We’re thrilled to have this ongoing help from Ochsner Well being and their expert-team of suppliers,” shares John Waggoner, founder and CEO of American Queen Steamboat Firm. “By partnering with Ochsner Well being, we’re in a position to present added preventative measures to our already elevated diligence in visitor and crew security.”
Together with the Ochsner partnership, AQSC unveiled new well being and security protocols being carried out throughout all vessels together with pre-cruise screenings, crew screenings, up to date boarding processes, elevated sanitation measures, enhanced applied sciences and an onboard telehealth functionality. Expertise highlights embrace MXP Defend, which includes using thermal imaging. These new insurance policies and practices will probably be carried out when AQSC resumes its operations.
Victory Cruise Lines, operated by AQSC, will implement related well being and security protocols because the AQSC fleet when it resumes its operations on the Nice Lakes and Canadian Maritimes.
To make sure the security and luxury of each company and crew, AQSC and VCL are staying present with steerage, mandates and public well being developments communicated by the Facilities for Illness Management and Prevention (CDC), United State Division of Well being and Human Companies (HHS), United State Coast Guard (USGC) and the municipalities every vessel visits.
Beneath you’ll find an summary of the brand new well being and security protocols.
Previous to embarkation, all company and crew will probably be required to finish a well being and security questionnaire and a medical journey screening survey. On the pre-cruise resort, medical personnel will carry out a well being screening on every visitor, together with a temperature examine, and can deny boarding to anybody that will pose a well being threat. The 24-hour window between the pre-cruise resort keep and vessel embarkation permits the AQSC and VCL crew and company time to make any needed changes following the pre-cruise screening. No company or crew will probably be allowed to check-in straight on the vessel with out having accomplished the above described pre-cruise screenings. Particulars on every vessel’s onboard sanitation and security procedures can even be offered to all company and crew previous to boarding.
Boarding Procedures and Gangway Screening
As soon as company and crew are cleared through the pre-cruise screening course of, embarkation will probably be carried out by way of one managed entry level the place thermal cameras will take the temperature of every visitor and crew member boarding the vessel along with the handbook temperature checks accomplished within the pre-cruise screening. The onboard medical consultant will conduct the gangway screening, full the well being and security survey and supply reviews to the Grasp and every Lodge Director.
AQSC and VCL would require a 24-hour discover for anybody that wants entry to the vessel and has not been pre-screened throughout resort screening, together with company, crew, guests and contractors.
Screening and Monitoring Throughout the Cruise
Educated workers will preserve protocols and observe company and crew for signs all through the voyage. The Grasp and medical consultant will reply to medical calls, observe quarantine procedures and make the most of shoreside medical services for passenger and crew as needed. If a visitor or crew member has an elevated temperature, they are going to be evaluated by the medical consultant earlier than being allowed to board the vessel. Any visitor or crew who has an elevated temperature, exhibits indicators or signs of sickness or that vessel administration feels wants additional evaluation will probably be despatched on to a neighborhood medical care companion for analysis and testing. As well as, company or crew who take a look at optimistic for any contagious situation is not going to be allowed to rejoin the vessel.
The vessels’ entry factors will probably be monitored and managed always. Using the cutting-edge know-how from MXP Defend, AQSC will be capable to effectively and successfully monitor all important areas of operation with thermal scanning. All company and crew will probably be passively monitored by thermal imaging when returning to the vessel along with random handbook screening. Within the occasion of a confirmed optimistic case on board, AQSC and VCL will manually display screen 100 % of all people coming and going from the vessel.
Onboard and Further Medical Sources
By means of the partnership with Ochsner Well being, company and crew can reap the benefits of the onsite Digital Employer Clinic, powered by TytoCare. The Digital Employer Clinic permits company and crew to remotely see an Ochsner Well being doctor with out leaving the vessel. As well as, every vessel within the AQSC and VCL fleets carries a licensed onboard medical consultant to help company with pressing medical care, implement quarantine procedures and coordinate shoreside medical help. The tele-health capabilities mixed with the already onboard medical consultant supplies company with a heightened stage of onboard care. In an emergency, AQSC and VCL have the power to rapidly switch company and crew to emergency medical companies ashore by coordinating pick-up at municipal landings and docking services.
Elevated sanitation of all contact companies equivalent to handrails, tables, chairs, desks, work surfaces, door handles, telephones and elevator controls in each the back and front of home will probably be carried out hourly with an all-chlorine answer that meets or exceeds EPA requirements. All public and crew areas will probably be fogged twice day by day and multi-purpose disinfecting wipes will probably be made accessible in staterooms for all company.
Restaurant Areas: All self-service buffets are suspended, and waiters will probably be stationed at buffet stations to serve meals to company. Crew will decrease visitor touchpoints by manually coming into cabin numbers relatively than utilizing visitor swipe playing cards and by changing all communal gadgets equivalent to salt/pepper pots, sugar bowls and butter bowls with single-serve packets. All tables, chairs and counter tops will probably be sanitized on the hour or when vacated by the visitor, and menus will probably be printed on single-use paper and discarded after every use. All desk gadgets will probably be eliminated every time a desk is vacated. All crockery, glassware and cutlery will probably be washed even when unused.
Bar Division: All self-service areas at the moment are suspended, and particular person bowls of bar snacks will probably be accessible upon request. Elevated sanitation in accordance with the restaurant tips outlined above can even be carried out.
Deck Division: The Chief Officer will prepare for all deck rails, public swimming swimming pools, the gangway and different exterior hardpoints to be totally sanitized no less than each hour when in use, with the gangway sanitation occurring each half-hour when in use.
Shore Excursions and Motorcoaches: A lowered variety of company will probably be transported on every motorcoach, focusing on a most 52 % capability, to permit for enough house between people. All bus seats, home windows and handrails will probably be sanitized with an EPA-recommended answer every day earlier than the primary company arrive and each hour when in use. Liquid hand sanitation dispensers will probably be accessible on the door for all company. All shore excursions will probably be carried out throughout the tips of the native municipalities visited.
Staterooms: Cabin workers will clear and sanitize all surfaces of the stateroom and make the most of an EPA-approved disinfectant spray, in addition to the cutting-edge Protexus Electrostatic Sprayer tools to fog staterooms day by day.
SOURCE: American Queen Steamboat Firm press launch.