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Sandals Saves the Day for COVID-Impacted Honeymooners

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A Bahamas-based resort offered a uncommon present to a honeymooning couple caught up in a COVID-19 journey mix-up in February, within the course of, turning a nightmare situation into a rare expertise.

Headed to The Bahamas’ Exumas islands on their honeymoon final month, Jillian and John Thornton arrived to search out their resort, Sandals Emerald Bay, closed on account of government-imposed COVID-19 protocols.


Naturally, the couple was devastated, having already endured a irritating journey to wedded bliss due to the pandemic. This was simply one other blow. “Sadly our marriage ceremony, which was held on January 21, was canceled by the venue per week previous to the celebration date,” mentioned Jillian Thornton. “We needed to scramble to get the ceremony pulled off in time.”

“We had been actually wanting ahead to some severe R&R,” Jillian mentioned. “After the entire hardships we’ve confronted over the previous 12 months, you possibly can think about how devastated we had been once we arrived at a closed resort.”

It appeared the couple’s honeymoon was over earlier than it ever began, and so they anticipated they’d shortly be flying residence. That’s when Sandals CEO Gebhard Rainer, who’d been suggested of the state of affairs, stepped in.

Rainer advised the Thorntons he was sending the corporate’s jet to fly them from The Bahamas to the Sandals Royal Caribbean resort in Montego Bay, Jamaica. “We had been completely blown away,” mentioned John Thornton.

Sandals “generously [went] above and past to make sure our expertise was unforgettable,” mentioned John. “The overall supervisor of Sandals Emerald Bay personally greeted us and suggested we’d be transported to Montego Bay.

“After the 12 months we’ve all had, coming to the rescue for this beautiful couple was not solely a lot enjoyable however an instance of the real lengths we’ll go to exceed expectations even when confronted with the surprising,” mentioned Rainer. “That’s our secret sauce, delighting visitors past even their wildest imaginations.”

“Upon arriving in Montego Bay, we had been greeted by Adam Stewart (Sandals’ govt chairman) and Shawn DaCosta (the corporate’s chief working officer) and introduced with upgraded lodging in an over-the-water bungalow on the Sandals Royal Caribbean resort.

“The Sandals staff continued to verify in on us all through our keep to verify our time in Jamaica was as fulfilling as potential,” he mentioned.

Jillian Thornton known as the Jamaica resort “lovely” and in addition mentioned, “simply being outdoor with the recent ocean air made us really feel a lot safer and happier than being at residence.”

She mentioned the property works properly with modern social distancing necessities. “There are such a lot of non-public areas on the resort for seclusion,” mentioned Jillian. “It’s clear the resort was constructed for love and privateness which is ideal for these instances. In fact, the spotlight of our honeymoon was our superb over-the-water bungalow. There’s nothing extra serene, luxurious or romantic!”

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