Sandals Saves the Day for COVID-Impacted Honeymooners
A Bahamas-based resort supplied a uncommon present to a honeymooning couple caught up in a COVID-19 journey mix-up in February, within the course of, turning a nightmare state of affairs into a rare expertise.
Headed to The Bahamas’ Exumas islands on their honeymoon final month, Jillian and John Thornton arrived to search out their resort, Sandals Emerald Bay, closed resulting from government-imposed COVID-19 protocols.
Naturally, the couple was devastated, having already endured a irritating journey to wedded bliss due to the pandemic. This was simply one other blow. “Sadly our marriage ceremony, which was held on January 21, was canceled by the venue per week previous to the celebration date,” stated Jillian Thornton. “We needed to scramble to get the ceremony pulled off in time.”
“We had been actually trying ahead to some severe R&R,” Jillian stated. “After the entire hardships we’ve confronted over the previous 12 months, you possibly can think about how devastated we had been after we arrived at a closed resort.”
It appeared the couple’s honeymoon was over earlier than it ever began, they usually anticipated they’d shortly be flying house. That’s when Sandals CEO Gebhard Rainer, who’d been suggested of the state of affairs, stepped in.
Rainer informed the Thorntons he was sending the corporate’s jet to fly them from The Bahamas to the Sandals Royal Caribbean resort in Montego Bay, Jamaica. “We had been completely blown away,” stated John Thornton.
Sandals “generously [went] above and past to make sure our expertise was unforgettable,” stated John. “The final supervisor of Sandals Emerald Bay personally greeted us and suggested we’d be transported to Montego Bay.
“After the 12 months we’ve all had, coming to the rescue for this pretty couple was not solely a lot enjoyable however an instance of the real lengths we’ll go to exceed expectations even when confronted with the sudden,” stated Rainer. “That’s our secret sauce, delighting visitors past even their wildest imaginations.”
“Upon arriving in Montego Bay, we had been greeted by Adam Stewart (Sandals’ government chairman) and Shawn DaCosta (the corporate’s chief working officer) and introduced with upgraded lodging in an over-the-water bungalow on the Sandals Royal Caribbean resort.
“The Sandals group continued to verify in on us all through our keep to verify our time in Jamaica was as pleasant as attainable,” he stated.
Jillian Thornton referred to as the Jamaica resort “lovely” and likewise stated, “simply being open air with the contemporary ocean air made us really feel a lot safer and happier than being at house.”
She stated the property works properly with up to date social distancing necessities. “There are such a lot of non-public areas on the resort for seclusion,” stated Jillian. “It’s clear the resort was constructed for love and privateness which is ideal for these instances. In fact, the spotlight of our honeymoon was our wonderful over-the-water bungalow. There’s nothing extra serene, luxurious or romantic!”