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Sandals Saves the Day for COVID-Impacted Honeymooners

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A Bahamas-based resort supplied a uncommon present to a honeymooning couple caught up in a COVID-19 journey mix-up in February, within the course of, turning a nightmare situation into a rare expertise.

Headed to The Bahamas’ Exumas islands on their honeymoon final month, Jillian and John Thornton arrived to seek out their resort, Sandals Emerald Bay, closed as a consequence of government-imposed COVID-19 protocols.


Naturally, the couple was devastated, having already endured a irritating journey to wedded bliss due to the pandemic. This was simply one other blow. “Sadly our wedding ceremony, which was held on January 21, was canceled by the venue per week previous to the celebration date,” mentioned Jillian Thornton. “We needed to scramble to get the ceremony pulled off in time.”

“We have been actually wanting ahead to some severe R&R,” Jillian mentioned. “After all the hardships we’ve confronted over the previous yr, you’ll be able to think about how devastated we have been once we arrived at a closed resort.”

It appeared the couple’s honeymoon was over earlier than it ever began, they usually anticipated they’d shortly be flying residence. That’s when Sandals CEO Gebhard Rainer, who’d been suggested of the scenario, stepped in.

Rainer advised the Thorntons he was sending the corporate’s jet to fly them from The Bahamas to the Sandals Royal Caribbean resort in Montego Bay, Jamaica. “We have been completely blown away,” mentioned John Thornton.

Sandals “generously [went] above and past to make sure our expertise was unforgettable,” mentioned John. “The overall supervisor of Sandals Emerald Bay personally greeted us and suggested we’d be transported to Montego Bay.

“After the yr we’ve all had, coming to the rescue for this beautiful couple was not solely a lot enjoyable however an instance of the real lengths we’ll go to exceed expectations even when confronted with the surprising,” mentioned Rainer. “That’s our secret sauce, delighting visitors past even their wildest imaginations.”

“Upon arriving in Montego Bay, we have been greeted by Adam Stewart (Sandals’ government chairman) and Shawn DaCosta (the corporate’s chief working officer) and offered with upgraded lodging in an over-the-water bungalow on the Sandals Royal Caribbean resort.

“The Sandals crew continued to test in on us all through our keep to ensure our time in Jamaica was as gratifying as potential,” he mentioned.

Jillian Thornton known as the Jamaica resort “stunning” and likewise mentioned, “simply being open air with the contemporary ocean air made us really feel a lot safer and happier than being at residence.”

She mentioned the property works nicely with modern social distancing necessities. “There are such a lot of personal areas on the resort for seclusion,” mentioned Jillian. “It’s clear the resort was constructed for love and privateness which is ideal for these occasions. After all, the spotlight of our honeymoon was our wonderful over-the-water bungalow. There may be nothing extra serene, luxurious or romantic!”

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